Saturday, December 21, 2019
Conflict Resolution Essay - 1017 Words
Throughout oneââ¬â¢s life, one establishes many relationships. Some are built upon, and become strong and unshakable, some are broken and left to dissolve. While some are paved slowly and with love, blossoming to become something wonderful, others are blown apart - the pieces scattered, never to be put back together again. Though these relationships vary, from professional to personal, they are all prone to encountering some form of conflict. John Dewey has designed a problem solving sequence with 6 (six) steps, listed and explained below, to facilitate resolution of these conflicts. nbsp;nbsp;nbsp;nbsp;nbsp;Since the way one deals with conflict within the relationship will affect how the relationship progresses, it is vital that oneâ⬠¦show more contentâ⬠¦Example: George, a co-owner of a small coffee shop has noticed that there are fewer customers coming in to his store. He is worried about his profit, and is reluctant to change anything about the store due to the cost. Max, the other owner, is more concerned with the quality of the food they provide, and is willing to make any changes necessary to avoid failure on this project. At the meeting, they define the problem in a clear open-ended question and they limit the problem to time period that is reasonable. How can we improve our shopââ¬â¢s sales within the next three months? 2. Establish criteria for evaluating solutions. The solution can be either a practical one, which would affect material gains or losses, or one based on value, which would fallow a goal that reflects image or purpose. Max and George have decided to incorporate both types, and each solution that they come up with must meet the established criteria. The solution must cause a 5% increase in sales, must be cost effective, and can not affect the quality of the products. 3. Identify possible solutions This is where the parties (in this case Max and George) ââ¬Å"Brainstormâ⬠, or state as many solutions as they can think of. 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